If the customer canceled the order within a fraction of seconds, then Uber Eats do refund the amount.
Once the merchant accepts or confirms the order, then you are no longer eligible to get the refund, and even Reddit users complained they didn’t even get the food after cancellation..
And I know it is frustrating and disappointing, but this is how they deal with cancellation.
The reason is quite simple, merchants like Mcdonalds and KFC are quick to accept the order, and they have used the material, and once the order is made, the delivery guy that costs their gas money and time they could have spent accepting an order that someone wants.
When are you eligible to cancel your order?
The app allows you to cancel your order before the delivery person leaves the merchant’s premises.
You can only receive a refund if UberEats cancels your order before the merchant accepts it.
Ubereats offers a lifetime refund for orders canceled before the merchant accepts them within five minutes of placing the order. Before contacting us, be sure that you canceled your order within five minutes of placing it.
Ubereats is unable to make adjustments to orders that are canceled more than 5 minutes after placing the order. As soon as that time period had passed, the merchant had already begun preparing the order.
Currently, Ubereats tied up with the Mcdonlds force regarding online delivery of food. To know more about Ubereats Mcdonld’s deals.
How to Cancel an Uber Eats Order?
UberEats makes it easy to cancel an order within the app. To see the list of recent orders, a customer has to click on the Orders tab. As soon as you open the order details and select the order, you can cancel it.
If you want to cancel your Uber Eats order, follow these steps:
- Click on the app
- Then select Orders to open your Recent Orders list
- Select the order you want to cancel
- There will be a button that says “Cancel Order”, click it
- Once the confirmation window appears, click “Cancel Order” again.
It is possible that you will not receive a full refund for your order if you cancel after the restaurant has started preparing it.
How to get a refund from Ubereats?
Different individuals have different experiences with Ubereats, so there is no one exact and accurate answer to this question.
Let’s figure out the best and most effective way to get your money back unless you are the one to commit a scam.
If you do not receive a refund, you can complain repeatedly. You should take your complaint to UberEats customer service. Different customer service representatives respond to your complaints.
There is no limit to the number of complaints you can make for each order. If you don’t get a refund, keep complaining.
There is a possibility of getting a refund from Ubereats after three attempts from your section. You got your refund the same day.
You may also be eligible for a refund if:
- Despite the driver’s best efforts, no food was delivered
- Because the order was wrong
- There are items missing from your order. Your delivery driver shows up much later than expected ETA
You can initiate the Uber Eats refund process after the delivery is complete by following these steps:
- Click on the order details tab in the app
- There will be a delivery driver’s name in the order details section. You can leave a comment by clicking on the person’s name and filling out the form.
- Rate the driver, the delivery, and the overall service.
- Indicate if something went wrong in the delivery by selecting an option.
- Comment if necessary.
- Click “Submit”.
Once you have completed these steps, your refund request will be submitted. Delivery drivers are generally paid by Uber Eats for their work.
Having trouble getting a refund of a canceled order?
You can cancel your order if you want your money back. There shouldn’t even be a refund option if you still have to pay for the app, or there should be a large disclaimer saying there are no refunds. The app should be yours once you pay.
You are a dupe if you think it is reasonable for someone to charge you full price for something you decide to cancel 1 minute later.
Especially if they offer you the option to cancel at the beginning. We could do things differently if you weren’t given an option that doesn’t make sense.
Related: GoPuff Customer Service Support