It is very important to have a good Uber rating to sustain in Uber.
A bad rating might lead to a disabled account.
Uber’s working system is unique and changed the face of the sharing economy completely.
It allows the rider to request the ride at any time anywhere and almost in every developed country.
Uber gives the driver only 15 seconds to accept or decline the ride, and the driver needs to think about whether he can take a ride and arrive on time at the pick-up location.
After accepting the ride – the driver proceeds to the rider location to pick up and notify him by arriving by tapping arriving now.
Once the rider arrives at the location and gets into the car, the driver asks him before clicking the start now to make sure the ride started after the rider’s verbal consent.
The trip starts and the driver navigates to the destination as soon as the trip is over, the fare amount is calculated within seconds, and receipt display on the screen, and after that the driver goes back online and back to the business.
The driver has perks to have full flexibility to go online or offline, start their business anywhere and anytime.
You know, Uber is a kind of new idea in the internet world and the most successful start-ups in the transportation sector among both rider and driver..
Maintaining a rating is not an easy take, but if you are following the guidelines every day – I am sure most of the riders will give the best rating.
How Does Uber’s Rating System Work?
The rider can give a rating between 1-5 stars, as well as write the feedback for the best trip. The same goes for the driver, the driver can also give the passenger a rating between 1-5 stars.
Passengers want a good-rated driver and want a positive experience, or would like to avoid a negative experience if possible.
The rider may decline a ride with the driver if the rating is below what is expected or request a new ride with a new driver.
An Uber driver who has a bad rating stands a high chance of losing their
It is fortunate that Uber provides a feedback option for the client to share suggestions with the driver, so he or she can improve the service in that area; however, there are many ways for the driver to earn a good rating.
What does a low Uber driver star rating mean?
Getting a score below 4.6 could lead to your account being deactivated, since Uber is considering deactivating your account at this point. If your rating continually drops below 4.6, Uber will monitor that. Keeping a low score for a long period of time may result in Uber canceling your account or disallowing you from working with them.
That’s why it’s so important to know how to improve your rating. A higher average rating will also result in more rides, fares, and tips, as well as earning more Uber Pro rewards.
How many stars does Uber require its drivers to have?
Despite Uber not revealing the magic number, the information online based mostly on a leak from 2015 suggests that the minimum star rating must be 4.6. According to Kate Parker, Head of Safety Brand and Initiatives at Uber:
While you may not be interested in the popularity contest element of the star rating, you must play the game because the star rating ultimately determines whether you will be able to access the platform. You can improve your rating before you are deactivated with Uber, as there is no “one strike and you’re out” policy.
Uber Pro Driver Rewards (available in Europe)
As your status rises, you can unlock more rewards with Uber Pro. A combination of your trip points and the quality of your service over the past three months determines your status. In the UK, Uber Pro provides the following benefits.
You can even get a lower insurance rate if you have a high score with CouponSpirit
Five Ways help you to achieve best Uber Rating
There are many perks for a rider – Uber provides the reliability of experience.
For example, if the riders request the trip – he knows the estimated time of arriving.
There are many perks of being a rider, and it helps the driver never go out with a shortage of trips.
Driver and rider share the same ETA on the device – rider expects the driver to approach the pickup location at the estimated time.
Hence Uber suggested the driver accept the ride only when he’s ready to start the vehicle and prompt him to reach the pickup location.
Being late is one of the reasons drivers lose the rating, and it is common these days that drivers lose the rating because of delays in arriving time. Traffic and incorrect addresses put the driver in the back-seat, and they got late.
So it is highly recommended for the driver to use the GPS for avoiding delay in client location or study the city during the downtime. The easier the driver navigates the city the happier the client.
If you are struggling to maintain a good rating and don’t want to lose access to the application, then you need to know more about your clients than what your clients are looking for and want to impress them through your consistent service, following these tips will help you to achieve a 5 rating trip.
The rider expects the driver to come at an estimated time, and delay in arriving is the common reason that driver receives a rating below 5.
To avoid being late in arriving Uber suggests the driver use GPS, and only accepts the trip when he is online and ready to start the vehicle or prompt in reaching so studying the city to navigate during downtime also helps the driver to use the time efficiently.
There is no formal dress system in Uber, but that doesn’t mean you shouldn’t think about your appearance – how you dress or care for hygiene may be a reflection of your devotion to providing a 5-star rating trip.
Dressing well can also make a trip easier because riders love to give driver 5 rating who represents themselves in a professional style.
Riders love to have extra service such as opening the door for him/her, which shows the ethical – and professional dedication towards the service.
Even serving the cold water or having the extra mobile charger.These little things impress the rider and he left with no choice other than to give you 5 stars.
#04- Avoid asking 5 stars
Even serving the cold water or having an extra mobile charger. These little things impress the rider, and the rider has no choice other than to give you 5 stars.
Cancel the trip segment
If an unwanted situation occurs that you wanted to cancel the ride, remember, don’t start the trip rather than end the ride quickly, hit the cancel icon, which is present at the top left corner, and choose one of the reasons for not executing the trip in the below-given list.
Remember you have always had an option do not charge clients, be sure your clients shouldn’t charge the cancellation fee because you are the one who declines to have a ride after accepting it.
That indicates ethics toward the service, and the rider has a great experience and one more thing try to avoid the cancellation as much as you can, the driver also has to maintain the acceptance rate, the lower acceptance rate, the more poor rating or service.
Once you sign in to the app and select the vehicles – you will see the go online button- before tapping the button make sure you are ready to receive the rider without any delay.
However, if you are not ready to take the rides, uber highly recommends you to stay offline – that means if you are in a shower, bathroom, eating, or any situation, which prevents you from driving or you are in an uncomfortable state to start a ride.
The top reason drivers love to work with Uber is a flexible schedule since Uber has constant 24 hours service, you have a great chance to go on and off at any time or anywhere.
Excessive calling segment
Booking a cab in the Uber application is as simple as tapping any button – the rider just needs to ask for the ride by tapping “Request a trip” on a smartphone, and ride connected to the nearest driver on the road.
Once the driver accepted the trip, all the driver’s details such as driver name, phone number, rating, image, and estimated time of arriving will appear on the rider’s device, and he received an automatic message of confirmation.
When the driver approaches the pickup location, then let him know the rider by tapping the “arriving now” button again – the rider will get a notification of “arriving the driver” to his/her smartphone.
However, the Uber algorithm tries to avoid calling as much as possible, and also suggests to the driver not to call the clients excessively – because it may cause a fall in the rating, and the rider may get annoyed or disturbed which is more likely to give a poor rating.
But – if the driver has any confusion in mind about the direction – then the driver can call the rider to confirm the route.
The most common complaint received by Uber about a driver is a poor route choice or lack of knowledge about the city.
To avoid choosing the wrong route follow the following guidelines-
First thing you needs to do is ask the riders directly-
If they respond yes, it is better to prefer the custom route provided by the rider and arrive at the pickup location.
The second thing, which is highly recommended by Uber is to use GPS, or wave application as a backup.
Try to learn the usual landmarks and local streets during downtime – because the better you know your city, the more efficiently you drive.
Riders never leave a chance to give a low rating for poor route choice, and if your rating slips below the expectation, then you may lose access to the Uber application.
Accepting the trip module
Accepting the trip is quick and simple, whenever a rider requests a ride, uber connects it to the nearest driver, on the other hand, a beeping notification will popup on the driver application, the driver will have 15 seconds to accept the ride.
The ETA is displayed on the app to let the driver know how far away he is from the rider.
Remember, if you are receiving the request that means you are the closest driver available on the roads – no other driver is fast or closer than you.
If you accept the trip, a rider will receive the quickest pickup possible, which is a great experience for the passenger.
If you reject the trip, the request goes to another driver who is far away from the passenger
Resulting in poor performance for both rider and driver because the driver has to maintain the acceptance request – so if you don’t want to take a ride just go offline. Otherwise customers switch to Lyft.
Uber is an entirely cashless app that is why riders love to take a ride in Uber and this is the main reason why they have been able to grow so fast, that is why riders love to take a ride in Uber, and this is the main reason why they have been able to grow so fast.
If there is ever a technical issue occurring during the trip, such as you start the trip early or you end the ride late, just make sure you send an email to Uber Support with details.
Soon Uber tried looking out what was happening and figured out a solution and adjusted the fare.
Another thing asking the rider to pay the cash as a part of a trip is not only against the terms and service – but also an unprofessional and poor experience for a rider.
Let the payment be handed to the cashless Uber to remind the driver at the end of a trip not to tip.
Some clients feel uncomfortable paying the tip as they expect the ride to be cashless.
If a new rider gives cash as a tip, then let him know tipping is not part of Uber service, or he might have felt cheated later.
However, if the rider insists you keep the tip, then keep it because you earned it.
Fare Review segment
Once you have arrived at the drop-off location and confirmed it is the final destination, then press the end trip.
Uber uses the trip data to calculate the fare which appears in the app within seconds.
However, after the ride, you will ask to rate the rider between 1-5 stars, after that, you will see two buttons – one indicates “I need a fare review” about the rider, and the second button will indicate to “go online”.
If you have any issue about the trip or unfair receipt then you put your feedback, and if everything is alright hit the second button, and go back online ready to accept the next ride which comes on your way.
#05. Keep a clean car
In addition to having a clean car, riders also value a clean interior. The windows and glossy surfaces of your vehicle should be cleaned, vacuumed and polished regularly. Riders know that many people have been in the car, but nobody wants to be reminded of it! Remove fingerprints, footprints, hair and other fibers.
Keep the outside clean
Ideally, you should wash your vehicle every two weeks, or more often if it’s raining heavily. Besides waxing and paint protection, you can also blacken your tyre walls and apply a water-repellent coating to your windows to reduce rain smear.
Maintain a clean interior
The interior of your car gets a lot more attention from riders than its exterior, so it deserves special attention, especially when it comes to complying with COVID laws and maintaining social distance. Keep your car’s interior as clean as its exterior by following these tips:
- Air freshener is a good idea. Riders will appreciate a fresh smell. Invest in a freshener that slots into a dash air vent for an unobtrusive look.
- You should buy a cup holder liner. You might be interested in this more than your riders, but who wants a sticky film on their cup? Use silicone cupcake liners from the supermarket bakery aisle or a liner from the auto store to line your cup holder!
- Cleaning seat stains with carpet cleaner is recommended. You can remove stains from cloth seats by mixing 50/50 cleaner and water. The most dirty seats will look as good as new with this solution.
How can you maintain a high rating?
In the article that was previously mentioned, Splend gave us five pro tips:
Let the passengers choose how they want to travel – Let them choose how they want to travel.
It would be nice to have individual wrapped sweets available.
Keeping Your Car Tidy – Keep your car neat and tidy at all times.
Keep the volume at a comfortable level and don’t play anything offensive.
Make sure the temperature isn’t too warm or too cold, and ask the rider if you’re uncertain.
Even with these good practices, it’s the fundamental that will hold you in good stead in the long run. It’s all about doing the basics whenever you interact with a passenger to maintain a high star rating.
Payment Method for Driver
With a vault, you can get paid easily and comfortably. Using a vault, you can securely store and integrate your banking information and partner taxes.
You can set up the deposit at vault.uber.com and change the direct deposit at partner.uber.com by clicking on the banking details icon on the dashboard.
The payment period begins every Monday at 4 a.m. until the following Monday at 4 a.m. once you enter the details of your payment deposit.
Remember to add the banking information to the partner dashboard if you forgot to do so and completed the ride. You can directly contact with uber drivers.