If you are a rider and you no longer want to take the ride, and you need to cancel the ride – so make that should not be more than 2 minutes after assigning the driver to you.
Otherwise, you get charged $5.
The Lyft cancellation fee for the driver is not as simple as riders.
Drivers are supposed to follow certain guidelines and to avoid the bad rating because Lyft rating determines your service, and this may lead to poor customer experience for all the parties.
The driver has to make sure – cancellation must be done by the rider’s end.
Lyft Cancellation Fee
If you no longer want to take a ride on Lyft or want to walk, then you can cancel the ride without any charge but do it properly under a given time frame – otherwise, Lyft is always ready to charge if cancellation is not done promptly.
Lyft charged differently for each Lyft service and luxuries cars like LUX, LUX Black, and LUX XL having a $10 lyft cancellation fee.
$10 for all the scheduled Lyft services.
Standard Lyft services charge you $5 if the driver is waiting at the pickup location, and you are not showing up on time – you need to pay $5 as a Lyft cancellation fee.
What is No-Show Fee?
Passengers charged no-fee if they are shown at the pick-up location at the allocated time.
After the driver arrived at the customer’s location and they limited wait time, and if you are showing up or have you are uncontactable, then you have to pay the cancellation charge of no show.
The time frame of waiting is 1 minute, and after that, you will be charged by calculation time – and distance the driver worked on.
How to Review Cancellation Fee?
If you have a double that you charged an inappropriate cancellation fee and want to make sure about it, then you need to review your fare, and if you have a doubt, you shoot to the Lyft help.
- Open the app and click on the hamburger menu icon placed at the left top corner.
- Tap ‘Ride history‘
- Select the ride, which is having the ride issue.
- Scroll down, then tap ‘Get Help’
- If possible, provide a brief description of what happened, such as the driver forcing you to cancel?
Lyft replies to your message and lets you know the entire scenario based on the situation and may credit the amount as Lyft credit – so you can use it for another ride.
Fee for Scheduled Ride?
$10 is the Lyft cancellation fee for a scheduled ride – if you cancel the ride before 30 minutes of pick- up location, prompt $10 charged as cancellation fee by Lyft.
The driver has planned for scheduled rides, and cancellation is an inconvenience for them.
Lyft has to follow the policy for its driver also. Make sure you are 100% sure about the ride and then go for it.
How to Avoid Lyft Cancellation Fee?
The best to avoid such a situation is to make sure that you are going to take a ride.
Don’t think that your driver will take a long time to arrive at the pickup location – so you requested a cab before you got ready.
Get yourself ready first, then request for the cab and apply the promo code if you have to get the discount.
Try to cancel the ride if your driver is far away from the pick-up location – the closer the driver comes to the pick-up location, the less time you will have to cancel the ride, and you may get charged a Lyft cancellation fee, which you don’t want to do!
I know no one plans to plan the ride and its sudden unplanned things – make sure to cancel the ride as soon as possible and at least avoid no show up because no show driver may face the inconvenience, and you may also have mail Lyft and needs to explain everything to them which is boring and time-consuming process.
How to Dispute and Get a refund?
Do you think your cancellation was not fair? You can dispute or raise a ticket regarding the issue to Lyft within the app.
Don’t break the thread – Lyft will reply and explain the scenarios and let you know did you charge inappropriately or not?
You also need to provide a brief explanation of why you are right – and you charged incorrectly – if something goes right – you will get a refund.